Voice agents are moving from pilot projects to production systems across healthcare, fintech, e-commerce, and customer support. As these systems handle real users, payments, and sensitive data, quality assurance can no longer rely on manual spot checks or listening to a handful of calls.
Voice QA platforms help teams simulate real conversations, measure performance across latency, interruptions, tool calls, and instruction adherence, and monitor live traffic for drift or regressions. The right platform lets you catch failures before deployment, enforce regression gates in CI/CD, and continuously improve agent behavior at scale.
Below are the best voice QA platforms to consider, based on automation depth, observability, stress testing, and enterprise readiness.
1. Cekura
Cekura delivers end-to-end testing and monitoring for AI voice agents. It simulates real-world calls, evaluates conversational quality and infrastructure performance, and monitors production traffic for regressions. Built specifically for LLM-powered voice systems, it goes beyond scripted IVR checks to validate multi-turn reasoning, tool usage, latency, and interruption handling.
Capabilities across the lifecycle:
Before Deployment: Generate complex, multi-turn voice scenarios automatically, including edge cases such as interruptions, background noise, voicemail, IVR navigation, and identity verification. Run stress tests, red teaming simulations, and tool call validations to ensure agents behave reliably under real-world conditions.
Post-Deployment: Ingest production transcripts and recordings for observability. Detect hallucinations, instruction-following failures, latency spikes, silence issues, and PII leakage. Configure metric-level Slack or email alerts and build custom dashboards for ongoing performance tracking.
CI/CD Integration: Create regression baselines and automatically rerun evaluator suites whenever prompts, models, or infrastructure change. Compare versions side by side and block releases if defined thresholds are breached.
Highlights:
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Voice testing via PSTN, SIP, WebRTC, LiveKit, Pipecat, Retell, Vapi, ElevenLabs, and SMS
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25+ predefined metrics including response consistency, interruption overrun, tool call success, voice quality, and hallucination detection
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Load testing with support for 2,000+ concurrent calls
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Red teaming suite with 10,000+ adversarial scenarios for jailbreak, bias, toxicity, and data leakage
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Real-time observability dashboards with trend-based alerts
Best for: Teams deploying and scaling LLM-powered voice agents in production environments where reliability, compliance, and regression control are critical.
2. Braintrust
Braintrust provides evaluation infrastructure for AI systems, enabling teams to benchmark, test, and improve model performance across real-world tasks. While not purpose-built exclusively for voice QA, Braintrust offers flexible evaluation pipelines that can be adapted for conversational agents, including speech-based systems.
Capabilities across the lifecycle:
Before Deployment: Create structured evaluation datasets and benchmarks to test prompts, model versions, and response quality. Compare model outputs against expected results to catch regressions before release.
Post-Deployment: Log production interactions and run continuous evaluations to monitor output quality, detect drift, and analyze performance over time.
Experimentation & Model Iteration: Track experiments across prompts, model versions, and configurations. Identify performance trade-offs using side-by-side comparisons and historical scoring.
Highlights:
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Dataset-driven evaluation workflows
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Custom scoring functions and human-in-the-loop review
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Prompt and model version tracking
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Production logging and performance monitoring
Best for: Teams building LLM-powered applications that need structured benchmarking, experiment tracking, and flexible evaluation pipelines across multiple model versions.
3. Roark
Roark provides conversation analytics and quality monitoring for voice and chat agents. It focuses on analyzing real customer interactions at scale, surfacing trends, failure patterns, and experience gaps across production traffic. Unlike simulation-first QA platforms, Roark centers on post-call intelligence and operational visibility.
Capabilities across the lifecycle:
Before Deployment: Use historical conversation data to identify common user intents, drop-off points, and failure clusters. Validate that new flows address real-world friction before pushing updates live.
Post-Deployment: Automatically analyze calls and chats to detect containment breakdowns, escalation patterns, compliance risks, and missed intents. Surface recurring issues through dashboards and trend reporting.
Continuous Optimization: Cluster conversations by topic, identify automation gaps, and quantify impact across containment rate, transfer rate, and resolution quality. Prioritize improvements based on volume and business impact.
Highlights:
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Automated intent clustering and conversation grouping
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Root cause analysis for failed or escalated interactions
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Containment and transfer tracking
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Custom dashboards and reporting
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Support for both voice and chat data ingestion
Best for: Enterprise teams running production conversational AI who need deep analytics, performance visibility, and structured insights from real customer conversations.
4. Sipfront
Sipfront provides infrastructure and monitoring tools for real-time voice AI systems. It focuses on SIP-based connectivity, telephony reliability, and call analytics, helping teams run production-grade voice agents with stable routing and detailed performance visibility.
Capabilities across the lifecycle:
Before Deployment: Validate SIP routing, telephony configuration, and media handling before going live. Test call setup flows, media negotiation, and endpoint connectivity to ensure infrastructure readiness.
Post-Deployment: Monitor live calls for signaling errors, call drops, jitter, latency, and media quality issues. Analyze call detail records (CDRs) and session-level diagnostics to identify routing failures or degradation patterns.
Infrastructure Observability: Track call performance across carriers, endpoints, and regions. Surface failure rates, answer-seizure ratios, and session errors to proactively address telephony bottlenecks.
Highlights:
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SIP trunk monitoring and diagnostics
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Real-time call analytics and CDR visibility
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Latency and media quality tracking
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Carrier and routing performance insights
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Production-grade telephony observability
Best for: Teams operating voice AI agents over SIP who need deep telephony diagnostics, carrier visibility, and infrastructure-level reliability monitoring.
5. Bluejay
Bluejay provides end-to-end testing and observability for voice and chat AI agents. It simulates real-world interactions, stress-tests agent behavior, and delivers actionable performance insights. Built for LLM-powered systems, Bluejay goes beyond scripted QA to replicate real production conditions.
Capabilities across the lifecycle:
Before Deployment: Auto-generate simulations using your agent and customer data. Test happy paths, edge cases, multilingual conversations, accents, and background noise. Run A/B tests and red-team scenarios to uncover weaknesses pre-launch.
Post-Deployment: Monitor live performance with metrics like success rate, hallucination rate, latency, call transfers, and task completion. Surface insights and detect where users drop off.
Continuous Evaluation: Re-run simulations as prompts or models change to catch regressions and maintain release confidence.
Highlights:
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500+ real-world simulation variables
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Multilingual and accent testing
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A/B testing and red teaming
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System observability + qualitative insights
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Slack and team notifications
Best for: Teams scaling production voice or chat AI agents that require realistic simulation and continuous monitoring.
6. Hamming
Hamming delivers enterprise-grade testing and production monitoring for conversational AI agents. It auto-generates scenarios, runs large-scale call simulations, and continuously monitors live conversations. Built for high-stakes deployments, Hamming combines developer-first integrations with compliance-ready infrastructure.
Capabilities across the lifecycle:
Before Deployment: Auto-generate hundreds of test scenarios from your agent prompt. Run load tests with 1,000+ concurrent calls, simulate accents, interruptions, DTMF/IVR flows, and validate outcomes holistically—not turn-by-turn.
Post-Deployment: Replay real production calls as regression tests, monitor live performance, and run automated “health checks” to detect drift. Track 50+ metrics including latency, hallucinations, sentiment, compliance, and interruption handling.
CI/CD Integration: Trigger tests on every deploy via REST APIs. Integrate with GitHub Actions, Jenkins, or custom pipelines to block regressions before production.
Highlights:
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First test in under 10 minutes
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1K+ calls per minute load testing
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65+ languages and regional accents
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Audio-native evaluation (95–96% agreement with humans)
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SOC 2 Type II and HIPAA (BAA available)
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Production call replay + red-teaming suite
Best for: Voice AI teams operating in regulated or high-volume environments that require scalable testing, compliance controls, and continuous production monitoring.
7. Leaping AI
Leaping AI is a voice AI platform built to automate call center operations with human-like digital workers. While primarily focused on deployment and automation, it incorporates reliability safeguards and continuous validation to ensure voice agents perform consistently in production.
Capabilities across the lifecycle:
Before Deployment: Voice agents are custom-built around your workflows, CRM, and telephony setup. Continuous unit testing and built-in guardrails help validate stability and reduce failure risk before going live.
Post-Deployment: Agents handle up to 50% of service calls, qualify leads, and book appointments 24/7, with automatic escalation to humans when needed. Ongoing monitoring and controlled infrastructure help maintain uptime and service quality.
Operational Reliability: Fully in-house infrastructure—from model deployment to telephony—gives Leaping AI end-to-end control over performance, data security, and system reliability.
Highlights:
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Continuous unit testing for stability
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Built-in guardrails for safer conversations
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Human handoff for complex cases
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In-house infrastructure and data control
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Enterprise-grade security
Best for: Companies prioritizing voice automation with built-in reliability controls, rather than standalone QA tooling.
8. Coval
Coval is a voice agent QA and monitoring platform that helps teams simulate, evaluate, and continuously observe conversational agents. It stress-tests thousands of real-world scenarios before launch and applies the same evaluation rigor to live production calls—closing the gap between demo performance and real-world reliability.
Capabilities across the lifecycle:
Before Deployment: Simulate thousands of realistic conversations across edge cases, personas, and workflows. Run load and permutation testing with voice realism, and validate outcomes using built-in and custom metrics such as latency, resolution rate, intent recognition, and compliance checks.
Post-Deployment: Monitor live production calls with continuous evaluations to detect drift, anomalies, and regressions early. Track consistent test and production metrics, with real-time Slack and email alerts when thresholds fail.
Human-in-the-Loop Review: Use intelligent review queues and failure-driven sampling to focus human reviewers on edge cases and failed calls. Align engineering, QA, and ops teams around shared performance metrics.
Highlights:
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Thousands of simulated conversation flows
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Built-in + custom metrics and workflow validations
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Live production monitoring with drift detection
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Real-time anomaly alerts (Slack + email)
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SOC 2, HIPAA, and GDPR compliance
Best for: Teams scaling voice agents in regulated or high-risk environments that need structured simulation, production monitoring, and human-in-the-loop quality control.
Conclusion
Voice agents now operate in environments where failure means lost revenue, compliance exposure, or broken customer trust. Testing can no longer be informal or reactive. Whether you prioritize large-scale simulation, infrastructure diagnostics, production analytics, or regression enforcement in CI/CD, the right Voice QA platform depends on your deployment stage and risk profile.
Platforms like Cekura, Hamming, and Coval emphasize automated simulation and regression control. Braintrust focuses on structured evaluation workflows. Roark centers on post-call analytics. Sipfront specializes in SIP and telephony observability. Bluejay blends simulation with production monitoring. Leaping AI integrates reliability within a broader voice automation stack.
As voice agents continue to handle sensitive workflows across healthcare, fintech, and enterprise support, systematic testing and monitoring become foundational. The teams that treat QA as infrastructure, not an afterthought, will ship faster while maintaining production confidence.